Once you have placed an order it should be dispatched by the end of the day providing it has been placed before 2pm. UK delivery will generally be attempted on next working day after receiving your order. If your order is urgently required for next day please confirm with us that this is possible.
We will provide you with the shipping details once your goods are sent.
In the case of UK deliveries we are able to offer you timed deliveries such as 9.00am, morning or Saturday delivery as an optional extra. These services will incur additional charges.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any additional costs incurred.
Please be aware that delivery to worldwide destinations and 'outlying' UK addresses could also experience delivery delays. Such UK addresses could be for example Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE).
International shipments may also be subject to delays in customs.
We will deliver goods to the address on the order unless we agree with you first to an alternative address. This may incur additional costs.
Into Gear is NOT responsible for exchange rate changes (at the time of placing the order or at the time of a refund), import duty, taxes or any other charges your country may impose for importation of your order. It is up to you the customer to check any Duty that may be payable prior to placing the order. Please contact your country's custom office to check if you are liable to incur importation charges.
If however you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection costs.
Into Gear do not accept liability for failure to supply caused by matters beyond the company's reasonable control including but not exclusively strikes, civil disputes, acts of God, war or other third party actions.
Into Gear Limited will accept back your item if you are not 100% satisfied within 14 days of receiving it for exchange or refund. You must include your original receipt or proof of purchase. Any unwanted items must however be sent back at your expense in manufacturers original packaging and in an unused condition. All extras such as bags, tags, labels, stickers etc must be correctly in place. We strongly recommend that you do not remove any tags or literature from or go out on your bike in your new item until you are completely satisfied with it. We are not able to accept items back once used, worn or if damaged. Special Orders sourced specifically for you are not returnable.
If you wish us to give you a quote for return postage please send us an e-mail, otherwise return the goods to us with a brief explanation together with your contact details to:
Into Gear Limited
138 - 140 Beverley Road
Telephone: +44 (0)1482 585569
We suggest for your own protection that you use 1st class registered post or a courier service using the protective packaging originally used to send your item. Please note that proof of postage is NOT proof of delivery.
Into Gear do not accept responsibility for items lost or damaged in transit.
Once your goods have been thoroughly checked and approved we will process your refund within 14 days to your original payment method. This refund is for the value of only goods returned to Into Gear. If your purchase included a saving or discount on your original order such as free delivery, discount on an associated item or free gift, an adjustment to the refund will be made to remove this.
We visually check all items before leaving the store and accept that on occasion products may have or develop a manufacturers fault. If your item has a manufacturing fault on arrival it will be replaced or refunded without cost to you. If a product fault develops within the guaranteed period we will repair or replace the item at the discretion of the manufacturer. You must contact Into Gear in the first instance. You will be liable for the costs of returning a faulty item or the returned item.
This does not affect your statutory rights.
When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.