Terms and Conditions

Welcome to the Into Gear terms and conditions which apply to all transactions between Into Gear Limited and yourself. They apply to the use of this website www.intogear.net and mail orders by telephone to the store. They do not affect your statutory rights. Please take the time to read them carefully.

We may change these Terms and Conditions from time to time and any changes made will take effect on the date they are posted on the website.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions.

Into Gear is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Into Gear disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. All specifications, measurements and technical data have been prepared by manufacturers unless specified in the item listing. Into Gear does not represent or warrant that the information accessible via this site is accurate, complete or current.

Except as specifically stated on this site, neither Into Gear nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.

Ordering from Into Gear

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods by telephone or on our website, you must be at least 18 years of age.

All telephone orders will be acknowledged verbally at the time of your order, and all orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected.

We will tell you as soon as possible if your payment details cannot be authorised for any reason and may invite you to pay by another method.

You may cancel your order at any point in writing by letter or email. Please see the returns policy and delivery policy for additional information and costs incurred for cancellation after shipping your item.

Pricing

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take account of any increase in our suppliers' prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are inclusive of VAT at the current rate where applicable but exclusive of delivery charges which will be payable as indicated at the time the order is placed.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative product.

On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honor any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honor any website price or promotion in the event that they differ from that in-store.

Although we endeavor to ensure that all pricing information on the website is accurate, we are only human and occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

Order Processing

Your order is sent instantly to our secure in store till for processing. Once we have received your order and payment, our staff will pick and check your item, pack it securely and dispatch it to you. We will aim to do this within 2 working days for all orders and are consistently beating this benchmark with same day dispatch in most cases.

Order Tracking

You can track the progress of your order at any time by logging into 'My Account' on the intogear.net home page. We will also give you shipping information as soon as your item is dispatched. This will include our approved delivery company together with their contact details, the service used and shipping reference number.

Security (Sage Pay)

We use the industry leading internet payment company Sage Pay. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information. All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access. No individuals within Into Gear Limited or Sage Pay are able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even form our own employees because our systems never display the full card numbers, even on administration screens.

Security (PayPal)

We also use PayPal who protect your card details and help to protect us all from fraud. Known as one of the most secure internet payment platform PayPal keep your information safe. With PayPal we will never actually see your bank or credit card details as they are passed in a highly secure way directly to PayPal for processing. Fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk

Availability

All information provided on the products on this website is intended as a guide only. Dimensions, sizes and weights are an approximation, as are colours.If you are ordering goods that are out of stock we will inform you as soon as possible of the product due date and will dispatch your item when it is received from our supplier.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.

Law

These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply.